Return & Exchanges
Exchanging or Returning an Item?
Not quite what you wanted? Not a problem. Simply contact us within 30 days of purchase. For more information see the details below
- Contact us to get Return Authorization Number.
Sending It Back To Us
Once You Receive Your Return Authorization Number:
- Repackage unworn items exactly how you received them — shoe boxes, bags, tags, and all
- Place everything in your shipping box and address to Atlantic Knife, 143 Wise Mountain RD NW, Coeburn VA 24230 (include Return Authorization Number)
- Take your sealed box to any USPS location or drop-off box
Done – We'll Take It from Here!
- When your retun is received, a refund and a conformation will be sent to you.
Expecting an Exchange?
- We'll start processing your replacement item right away
- We'll email you a new order confirmation and a shipping confirmation
- Items must be sent back within 30 days from the purchase date, though during the holiday season (November 1 – January 1) we'll give you up to 45 days from the purchase date to make gift-giving easier
- A 15% restocking Fee will be deducted from any refund for any package marked returned to sender or package refused deliveries. Restocking Fee will also apply to items returned for reasons other than defective. Please make sure your address is correct at checkout.
- Items should be unused and include all original tags
- All packaging including the original box or package should be included
- Items should always be mailed back to Atlantic Knife, not the manufacturer
- Refunds are applied via the original payment method within 5 business days of receipt at our warehouse and Credits can take an additional 2 – 10 business days to post to your account, depending on your credit card
- Unfortunately, we cannot reimburse any expedited shipping fees added to your original order.
Will I be refunded for shipping charges?
Unfortunately, we cannot reimburse for shipping fees like expedited shipping added to your original order.
Why haven't I seen my refund applied to my credit card?
While we may have received your item and processed your refund, credits can take an additional 2 – 10 business days to post to your account, depending on your credit card company. A 15% restocking Fee will be deducted from any refund for any packaged marked returned to sender or package refused deliveries. Please make sure your address is correct at checkout.
How do I return an item that is defective or different from what I ordered?
If you believe you've received an incorrect or defective item, we'd like to make it right for you. Simply send us an email firstname.lastname@example.org and we will take it from there.