Return & Exchanges
Exchanging or Returning an Item?
Not quite what you wanted? Not a problem. Simply contact us within 30 days of purchase. For more information see the details below
- Contact us to get Return Authorization Number.
Sending It Back To Us
Once You Receive Your Return Authorization Number:
- Repackage unworn items exactly how you received them — shoe boxes, bags, tags, and all
- Place everything in your shipping box and address to Atlantic Knife, 143 Wise Mountain RD NW, Coeburn VA 24230 (include Return Authorization Number)
- Take your sealed box to any USPS location or drop-off box
Done – We'll Take It from Here!
- When your retun is received, a refund and a conformation will be sent to you.
Expecting an Exchange?
- We'll start processing your replacement item right away
- We'll email you a new order confirmation and a shipping confirmation
- Items must be sent back within 30 days from the purchase date, though during the holiday season (November 1 – January 1) we'll give you up to 45 days from the purchase date to make gift-giving easier
- A 15% restocking Fee will be deducted from any refund for any package marked returned to sender or package refused deliveries. Please make sure your address is correct at checkout.
- Items should be unused and include all original tags
- All packaging including the original box or package should be included
- Items should always be mailed back to Atlantic Knife, not the manufacturer
- Refunds are applied via the original payment method within 5 business days of receipt at our warehouse and Credits can take an additional 2 – 10 business days to post to your account, depending on your credit card
- Unfortunately, we cannot reimburse any expedited shipping fees added to your original order.
Will I be refunded for shipping charges?
Unfortunately, we cannot reimburse for shipping fees like expedited shipping added to your original order.
Why haven't I seen my refund applied to my credit card?
While we may have received your item and processed your refund, credits can take an additional 2 – 10 business days to post to your account, depending on your credit card company. A 15% restocking Fee will be deducted from any refund for any packaged marked returned to sender or package refused deliveries. Please make sure your address is correct at checkout.
How do I return an item that is defective or different from what I ordered?
If you believe you've received an incorrect or defective item, we'd like to make it right for you. Simply send us an email firstname.lastname@example.org and we will take it from there.