Return & Exchanges

Exchanging or Returning an Item?

Not quite what you wanted? Not a problem. Simply contact us within 30 days of purchase. For more information see the details below

 Getting Started Getting Started

  • Contact us to get Return Authorization Number.

 

Sending It Back To UsSending It Back To Us

Once You Receive Your Return Authorization Number:

  • Repackage unworn items exactly how you received them — shoe boxes, bags, tags, and all
  • Place everything in your shipping box and address to Atlantic Knife, 143 Wise Mountain RD NW, Coeburn VA 24230 (include Return Authorization Number)
  • Take your sealed box to any USPS location or drop-off box

Done - We'll Take It From HereDone – We'll Take It from Here!

  • When your retun is received, a refund and a conformation will be sent to you.

Expecting an ExchangeExpecting an Exchange?

  • We'll start processing your replacement item right away
  • We'll email you a new order confirmation and a shipping confirmation

FINE DETAILS

  • Items must be sent back within 30 days from the purchase date, though during the holiday season (November 1 – January 1) we'll give you up to 45 days from the purchase date to make gift-giving easier
  • A 15% restocking Fee will be deducted from any refund for any package marked returned to sender or package refused deliveries.  Please make sure your address is correct at checkout.
  • Items should be unused and include all original tags
  • All packaging including the original box or package should be included
  • Items should always be mailed back to Atlantic Knife, not the manufacturer
  • Refunds are applied via the original payment method within 5 business days of receipt at our warehouse and Credits can take an additional 2 – 10 business days to post to your account, depending on your credit card
  • Unfortunately, we cannot reimburse any expedited shipping fees added to your original order.

FAQ

Will I be refunded for shipping charges? 
Unfortunately, we cannot reimburse for shipping fees like expedited shipping added to your original order.

Why haven't I seen my refund applied to my credit card? 
While we may have received your item and processed your refund, credits can take an additional 2 – 10 business days to post to your account, depending on your credit card company.  
A 15% restocking Fee will be deducted from any refund for any packaged marked returned to sender or package refused deliveries.  Please make sure your address is correct at checkout.

How do I return an item that is defective or different from what I ordered? 
If you believe you've received an incorrect or defective item, we'd like to make it right for you.  Simply send us an email sales@atlanticknife.com and we will take it from there.