Not quite what you wanted? Not a problem. Simply contact us within 30 days of purchase. For more information see the details below

Getting Started

• Contact us to get Return Authorization Number.

Sending It Back To Us

Once You Receive Your Return Authorization Number:

• Repackage items exactly how you received them — manufacturer boxes, bags, tags, and all.
• Place everything in your shipping box and address it to Atlantic Knife, 143 Wise Mountain RD NW, Coeburn VA 24230 (include Return Authorization Number)
• Take your sealed box to any USPS location or drop-off box

Done – We'll Take It from Here!

• When your return is received, a refund and conformation will be sent to you.

Expecting an Exchange?

• We'll start processing your replacement item right away and will be shipped in 3-5 business days. Exchanges will be of same item only.
• We'll email you a new order confirmation and a shipping confirmation

FINE DETAILS

• Items must be sent back within 30 days from the purchase date, though during the holiday season (November 1 – January 1) we'll give you up to 45 days from the purchase date to make gift-giving easier.
• A 15% Restocking Fee will be deducted from any refund for any package marked returned to sender or package refused deliveries. A Restocking Fee will also apply to items returned for reasons other than defective.  Please make sure your address is correct at checkout.
• Items should be unused in original condition.
• All original packaging must be included; original manufacturers box, bags, and accessories.
• Items should always be mailed back to Atlantic Knife, not the manufacturer.
• Refunds are applied via the original payment method within 5 business days of receipt at our warehouse and Credits can take an additional 2 – 10 business days to post to your account, depending on your credit card company
• Unfortunately, we cannot reimburse any expedited shipping fees added to your original order

FAQ

Will I be refunded for shipping charges? 
Unfortunately, we cannot reimburse for shipping fees like expedited shipping added to your original order.

Why haven't I seen my refund applied to my credit card? 
While we may have received your item and processed your refund, credits can take an additional 2 – 10 business days to post to your account, depending on your credit card company.  A 15% restocking Fee will be deducted from any refund for any packaged marked returned to sender or package refused deliveries.  Please make sure your address is correct at checkout.

How do I return an item that is defective or different from what I ordered? 
If you believe you've received an incorrect or defective item, we'd like to make it right for you. Simply send us an email at: sales@atlanticknife.com and we will take it from there.

CANCELLATIONS

Habitual cancellations subject to 15% Restocking Fee.